Providing management information based on performance standards

Prior to embarking on her role at DCM, Dr. Holmes spent almost 20 years working as an international project manager and consultant, for both private companies and government agencies, across North and South America, United Kingdom, Europe, Russia, and Asia. During this time, Dr. Holmes worked with high performing management groups and teams, undertaking scientific and practical based consultation to optimize service levels, increase profitability, and drive strategy and objectives. Over the period of her career, Dr. Holmes has contributed to educational research and technical platform learning in the insurance industry, presenting at numerous international conferences.

DCM provides:

• performance measurement indicators to enhance claim handling

• monthly peer review internal audits of files to monitor performance based on clients’ Service Level Agreements (SLA)

• analysis of industry trends

• quarterly internal training for all employees regarding all account changes or changes in the industry

DCM conducts continuous comparative analysis and utilizes data to improve as a claims management company.   

To find out more about our client data analysis services, please contact us.